PRIVACY POLICY: Last Updated: October 28, 2024

Overview

Dogparks.uk is committed to upholding the Data Protection principles of good practice. Protecting your privacy is important to us and we strive to keep all information relating to you confidential in accordance with this statement and the law. As part of the normal operation of our services, you may voluntarily provide us with information about yourself. The purpose of this Privacy Policy is to explain what personal data we collect about you, how that personal data might be used and how we protect your personal data and privacy.

Who are we?

Dogparks.uk is an online booking service provider. We represent our Vendor partners, principally Dog Park Owners and operators, to deliver online booking services on their behalf. Therefore, Dogparks.uk is the Data Processor and Data Controller in respect of your Personal Data and your Personal Data is shared with the Vendor (Dog Park Operator) for which your booking/s relate to as part of the booking process.

What is the legal basis for processing your personal data?

Processing is necessary for the performance of a contract (i.e. the processing of ticket bookings on behalf of the vendor) and legitimate interest (storage or IP Addresses for risk management or Cookies to allow full access and smooth progression through our website).

How do we process your personal data?

Dogparks.uk complies with its obligations under the General Data Protection Regulations (GDPR) by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining unnecessary data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. Dogparks.uk only collects personal information about you when you specifically provide us with such information on a voluntary basis. The information that we collect includes:

• Name
• Address
• Email
• Contact number
• Business name/position (for some business events)
• Payment card details - card details are encrypted for processing by our appointed Payment Processing Provider. Dogparks.uk does not store card details within its system.
• IP address - we may collect information about your computer, including where available your IP address, operating system and browser type, for system security, customer support and site analytics. This statistical data cannot be used to identify a customer.
• Cookies - Cookies are used to track visitors through our site and to save booking information as you move from page to page during the booking process.

We use your personal data for the following purposes:

• To process bookings (including the booking, payment processing and booking confirmation delivery)
• To send you email communication regarding your booking (to include booking reminders or to advise you of an event cancellation)
• To assist you with any query that you may have with your booking or payment
• We may also use your data to perform quality assurance, sales analysis or other business analysis.

Sharing your personal data

As we are acting on behalf of the Vendor (Dog Park), we will forward your contact details and booking information to the vendor of your selected booking. The Vendor will use this information to:

• Manage and facilitate a Booking
• Facilitate booking validation
• Dispute resolution
• Customer service
• Notification of any changes to the booking
• Undertake sales, campaign or demographic analysis.

The Vendor is responsible for their own compliance with GDPR and you agree that Dogparks.uk is not responsible for the actions of the Vendor with regard to your Personal Data. Dogparks.uk may share your Personal Data with our processing partners such as Payment Processing Providers or Email/Text Service Providers who are contracted to assist Dogparks.ukwith the booking of your tickets -  known as service support providers. Dogparks.uk is responsible under GDPR to ensure that any service support providers we contract are fully compliant with GDPR law and will also act to ensure the safety and confidentiality of your Personal Data.

Marketing Activities

During the booking process, Dogparks.uk will ask if you would like to be included on their mailing list or that of other named Third Parties. If you decide to opt into these marketing lists, You agree that Dogparks.uk or named Third Party can send you marketing information, until such a time that you indicate to them a preference not to receive further information. The Vendor is responsible for their own compliance with Data Protection laws and you agree that Dogparks.uk is not responsible for the actions of the Vendor with regard to your personal data.

How long do we keep your Personal Data?

Dogparks.uk will keep your Personal Data for no longer than reasonably necessary. Personal Data is retained by Dogparks.uk to assist us to respond to customer booking queries or any charge disputes that may arise. A Vendor may have a different retention period and this will be stated in their own Data Privacy Policy.

Your Rights and your Personal Data

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your Personal Data held by Dogparks.uk, please contact the Data Security Officer using the contact details listed below. Under GDPR you have the following rights:

• Right to be informed of why your data is being processed (included within this Privacy Policy)
• Right of access to the Personal Data held - Right of rectification if incorrect data is held
• Right to erasure (may be subject to the booking contract and retention periods)
• Right to object to processing

To instigate any of your rights under GDPR, you will need to contact Dogparks.uk (the Data Controller) who is responsible for how your Personal Data is used. Dogparks.uk can either provide you with contact details for the Vendor or will forward your request upon your behalf.

Further processing

Dogparks.uk will not undertake any further processing of your Personal Data beyond this booking and the activities outlined above under 'How do we process your Personal Data'.

Other websites

Our website may contain links to other websites (e.g. Vendor websites or social media pages). This Data Privacy Policy only applies to the Dogparks.uk website so when you link to another website you should read their own privacy policies. Contact Details To exercise any relevant rights, queries or complaints regarding Dogparks.ukand the handling of your Personal Data, please contact The Data Security Officer: Dogparks.uk Workshed Unit 3 Carriageworks London Street Swindon SN1 5DG Email: team@dogparks.uk

How to make a complaint

If you are unhappy with the way in which your personal data has been processed by Dogparks.uk you may in the first instance contact The Data Security Officer using the contact details above.